Dr. WAN Chi Kwong Bruce

Biography

Dr. Bruce WAN is a senior lecturer at the School of Arts and Social Sciences at Hong Kong Metropolitan University. He is a seasoned researcher, educator, and designer in the field of service and experience design. With over 20 years of experience in the field, including a stint as a lecturer and assistant professor at The Hong Kong Polytechnic University’s School of Design, Dr. WAN is well-versed in a range of subjects including design research methods, design thinking, and interface and interaction design.

Dr. WAN’s main area of focus is on technology-mediated experience design that supports human flourishing, particularly in the tourism and leisure industries. He is currently working on co-design processes and extended reality solutions to enhance technology-mediated experiences in these sectors. With his expertise in design and technology, Dr. WAN is well-equipped to help organizations and individuals create meaningful, engaging experiences that make a positive impact on society.

Teaching Areas & Research Interests

• Experience & Service Design

• Human-Computer Interaction

• Psychological Well-being

• Smart Tourism

• Enabling Technology

Academic & Professional Experience

• Reviewer, The Design Journal, 2021 – present

• Reviewer, ENTER E-Tourism Conference 2021 – present

• Reviewer, SAGE Open, 2020

• Reviewer, Anatolia: an international journal of tourism and hospitality research, 2019

• Reviewer, Journal of information technology & tourism, 2019

• Reviewer, Cumulus, 2018

• Reviewer, Internet Research Journal, 2018

• Reviewer, DesignEd Asia, 2009 – 2016

• Keynote speaker, Service Design Conference, Hong Kong, 2019

• Keynote speaker, Design for tourism and hospitality, Tourism Think-Tank – PolyU, 2019

• Executive Committee Member, Hong Kong Designers Association, 2010-2021

• CDC-HKEAA Committee member, Curriculum Development Council (CDC) and Examinations and Assessment Authority (HKEAA) Committee member on Visual Arts, 2019 – 2022

Grant & Funding

• Principal investigator, General Research Fund, “Capturing and integrating the eudaimonic tourism experience into the co-design process of cultural tourism innovation—a design toolkit”, Research Grant Council of Hong Kong SAR, (Ref, no.: 15500092), 2020-2022.

• Principal investigator, ECS proposal ranked 3.5, “Exploring memorable and meaningful traveller experiences with means-end chain approach”, PolyU, (Ref. no.:G-YBTW), 2018-2020

• Principal investigator, DGRF, “Using Q-methodology to Illuminate Design Spaces for Smart Tourism Innovation Funding”, PolyU, (Ref. no.: UACZ), 2017-2019

• Principal investigator, ECS proposal ranked 3.5, “Existential authenticity through the lens of actor-network theory: Interpretative phenomenological analysis on tourists’ journeys”, PolyU, (Ref. no.: G-YBLU), 2016-2018

• Principal investigator, Start-up fund, “The power of travel diary: a hermeneutics and participatory inquiries in post-trip travellers' experience”, PolyU, (Ref. no.: 1-ZE6B), 2016-2018

Selected Publications

Journal Articles

• Wan, C. K. B., & Onuike, A. J. (2021). Illuminating Opportunities for Smart Tourism Innovation That Foster Sustainable Tourist Well-Being Using Q Methodology. Sustainability, 13(14), 7929. https://doi.org/10.3390/su13147929

• Wan, C. K. B., Chow, K. K. N., de Bont, C. J. P. M., & Hekkert, P. (2020). Finding Synergy Between Oral and Visual Narratives on Memorable and Meaningful Tourism Experiences. Information Technology & Tourism, 22(1), 107–130. https://doi.org/10.1007/s40558-020-00169-z

• Wan, C.K.B., Lee, S., Leung, D., & Park, S., (2019). Using Design Thinking as an Educational Tool for Conceptualizing Future Smart Hotel Guest Experiences. E-Review of Tourism Research, 17(3), 349–367.

• Wan, C.K.B. (2019). Evaluating video prototypes with emotion analytics. Touchpoint, 11(2), 36–41.

• Wan, C.K.B. (2018). Flourishing through smart tourism – Experience patterns for co-designing technology-mediated travellers' experiences. The Design Journal, 21(1), 163-172 https://doi.org/10.1080/14606925.2018.1395266

Book/Monograph

• Wan, C. K. B. (2021). Design for Technology-Mediated Memorable and Meaningful Tourism Experiences: A Strengths-Based Approach [PhD thesis]. The Hong Kong Polytechnic University. https://doi.org/10.13140/RG.2.2.18470.04165

Book Chapter

• Wan, C.K.B (in press) The present and future of service design in Hong Kong – an emerging design field, In Lee, J.J., Baek, J.S., & Yu, E. (Eds.) Service Design in Asia, Springer.

• Wan, B. (2020). Four ways that design can contribute to tourism innovation. In AIRTH Encyclopedia of Innovation in Tourism and Hospitality. http://www.airth.global/depositview.aspx?dpid=9959&lng=en

Refereed Conference Proceeding

• Wan, C. K.B., de Bont, C. J. P. M., Hekkert, P., & Chow, K. K. N. (2022). Towards a Strengths-Based Personal Informatics Framework for Transformative Tourism Experiences: A Phenomenological Study on Serious Leisure Practitioners. In J. L. Stienmetz, B. Ferrer-Rosell, & D. Massimo (Eds.), Information and Communication Technologies in Tourism 2022 (pp. 331–342). Springer International Publishing. https://doi.org/10.1007/978-3-030-94751-4_30

• Wan, C.K.B., De Bont, C.J.P.M., Hekkert, P., & Chow, K.K.N. (2021) Finding Meaning Through Travel Journaling: A Strength-Based Approach. In Information and Communication Technologies in Tourism 2021, (pp. 137–149). Springer International Publishing. https://doi.org/10.1007/978-3-030-65785-7_12

• Wan, C.K.B., & Park S., (2021) Development of a design toolkit for memorable and meaningful smart tourism innovation, ENTERXchange 2021, ENTER 2021 eConference. https://doi.org/10.13140/RG.2.2.19308.90240

• Wan, C.K.B. (2019). Design and tourism – Four ways that design can contribute to tourism innovation. APacCHRIE & EuroCHRIE joint conference 2019.  https://doi.org/10.13140/RG.2.2.22914.02240

• Wan, C.K.B. (2019). Exploring a Travel Diary that Promotes Wellbeing – Synergy Between Oral and Visual Narratives of Memorable and Meaningful Experiences. In Information and Communication Technologies in Tourism 2019. https://doi.org/10.1007/978-3-030-05940-8_15

• Wan, C.K.B., De Bont, C., & Hekkert, P. (2016) Towards an HCI model for eudaimonic growth – a phenomenological inquiry into travellers' serious leisure pursuits and cultivation of character strengths. In Design & Emotion conference 2016 (pp.123-133). Amsterdam: Design & Emotion Society. https://doi.org/10.5281/zenodo.2629077

• Leclerc, R., & Wan, B. (2012). Design Play- Interactive Education Toolkit for Design Project Planning and Management. In DesignEd Asia Conference 2012, Hong Kong:  School of Design, The Hong Kong Polytechnic University.

• Leclerc, R., & Wan, B. (2009). Design Play Toolkit – elements for an interactive education toolkit integrating design development processes: initial iterations, In DesignEd Asia Conference 2009, Hong Kong:  School of Design, The Hong Kong Polytechnic University.

• Leclerc, R., & Wan, B. (2008). Design Play – an inquiry into tertiary design education processes in Hong Kong's Multicultural contexts: student perspectives, In DesignEd Asia Conference 2008, Hong Kong:  School of Design, The Hong Kong Polytechnic University.

• Wan, B., (2008) Emotion Loop: From Empathy to Sympathy – a sustainable social design strategy for Organ Donation in Hong Kong, In Design & Emotion Society 2008, School of Design, The Hong Kong Polytechnic University. https://doi.org/10.5281/zenodo.2605643

• Leclerc, R., & Wan, B. (2007). Design Play – an inquiry into tertiary design education processes in Hong Kong's Multicultural contexts. In DesignEd Asia Conference 2007 (pp.115-138), Hong Kong: School of Design, The Hong Kong Polytechnic University.

• Leclerc, R., & Wan, B. (2007). Design Play – an inquiry into tertiary design education processes in Hong Kong's Multicultural contexts, In IASDR 2007, International Association of Societies of Design Research, Hong Kong: School of Design, The Hong Kong Polytechnic University.

Conference Paper

• Wan, C.K.B., De Bont, C., & Hekkert, P. (2015). Flourishing through an eTourism platform – a framework enabling tourists' eudaimonic pursuits. In International Federation for IT and Travel & Tourism (IFITT), Doctoral Summer Workshop 2015 (pp.1-19), Vienna: Modul University.

• Wan, C.K.B., & De Bont, C., (2013). Designing eTourism platform: frustrations, challenges, opportunities and the way forward., In Service Design in Tourism 2013, Sarasota: Ringling College of Art and Design.

Honours, Awards & Prizes

• Best paper award, Paper for the ENTER2021 eTourism conference, International Federation for IT and Travel & Tourism (IFITT), “Finding Meaning Through Travel Journaling: A Strength-Based Approach”, e-conference, Jan 2021

• Best paper award, Paper for the ENTER2019 eTourism conference, International Federation for IT and Travel & Tourism (IFITT), “Exploring a Travel Diary that Promotes Wellbeing – Synergy Between Oral and Visual Narratives of Memorable and Meaningful Experiences”, Nicosia, Cyprus, Jan 2019

Professional Community Services

• Mentor, The Amazing Design People List (ADPList.org), 2022 – present