Staff Profile

Ms. Lam Kitty Yuk Ching 林鈺幀女士

BCom CU Australia, MSc UQ Australia
Certified Hospitality Educator (CHE)

Lecturer
Lee Shau Kee School of Business and Administration

Biography

Ms. Kitty Yuk Ching Lam graduated from University of Queensland, Australia with a Master degree in Tourism and Hospitality Management. For industry working experience, Kitty worked at an internationally pioneer hotel in Australia, leading airlines in Hong Kong and offered flight planning service. She is experienced in supervision of undergraduate-degree student in project-based courses and customer service engagement which strongly reinforced her commitment in pursuing an academic career.

Teaching Areas & Research Interests

Eco-tourism
Customer Service Engagement

Academic & Professional Experience

Consultancy Project

Accor Queensland Group Consultation 2018

Analysis TripAdvisor reviews to identify customers' current perception of guest experience

Selected Publications

Journal Articles

Lee, L.Y.-S., Lam, K.Y.-C. and Lam, M.Y.C. (2020), "Urban wellness: the space-out moment", Journal of Tourism Futures, Vol. 6 No. 3, pp. 247-250.

Modified Date: 11 Aug, 2023
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