HKMU WLAN FAQs


¡@

Q.1   Who can use HKMU wireless network ?

HKMU wireless LAN is implemented for providing services to following roles of users :

For student to create Single Password,  web-based utility can be used as follow:

Ø Go to the HKMU homepage at https://www.hkmu.edu.hk
Ø Click on 'Current Students'
Ø Select 'Services & Support' and then click on 'Single Password Management'

 Fig. 1                           

Ø Click on 'Single Password Management HKMU Students' (see Fig. 1)
Ø Follow screen instructions to select appropriate action to change your Single Password
Ø When you change your Single password, your passwords of PC logon, MyHKMU, eServices in the HKMU Website, Online Learning Environment, E-Library and Webmail will be changed at once. Please use the new password to access the services.

 

 Back to index

Q.2   How about access right to HKMU WLAN for some special cases such as deferred course, deferred examination, withdrawn students or whom need to re-sit examination ?

According to current policy, the above roles of users are excluded from the eligible access list to HKMU WLAN.   It is designed that students must have enrolled course(s) at current semester and with Single Password created.

Back to index

Q.3   What operating systems and hardware needed ?

HKMU wireless LAN supports wide range of operating systems which include Microsoft Windows 10, Android and Apple iOS.   

For hardware side, most notebook computers or mobile phones are supported provided that the wireless network adapters are certified by Wi-Fi Alliance (http://www.wi-fi.org).  All three types :  802.11n, 802.11ac & 802.11ax are now supported by the WLAN.  Wireless cards which are not Wi-Fi certified may still possible to access HKMU WLAN, but it is not guaranteed.

Back to index

Q.4   Is there any time restriction or quota in accessing the HKMU WLAN ?

Currently, there is no time restriction in accessing the HKMU WLAN and user is not bound to any time quota.  However, it is subject to future change in case of system maintenance is required.   (Users will be notified through Latest News)

Back to index

Q.5   Any regulations to follow during using HKMU WLAN ?

In order to maintain HKMU WLAN in good condition to serve the participant users, "Regulations on the Use of Electronic Data and  Internet Access Facilities¡¨ should be followed.   Detail of the regulations can be found on our Student Handbook.   However, some basic guidelines are listed below during accessing HKMU WLAN.

Users are not allowed :

  • To set up own IP address

  • To set up DHCP, DNS, BOOTP, WINS servers

  • To set up  routing or bridging between the wireless LAN and other networks

  • To launch port scanning or any other hacking activities

  • To set up own wireless access points 

Back to index

Q.6   What are the network applications supported by HKMU WLAN ?

HKMU WLAN supports the following network applications:

Back to index

Q.7  How to get support if problem encountered

To facilitate users to use HKMU WLAN smoothly, technical support is established and detail is as below. 

Hotline Technical Support

Telephone:

2711 2100

Service Hours:

9:00 - 21:00 (Monday to Sunday)

Service Scope: 

Quick assistance in setup of connection to HKMU Wireless Network;

Making appointment of Carry-in Technical Support

 

Carry-in Technical Support

Location:

Service Counter in PC Lab (Homantin);

Rm. B0409, 4/ F., 30, Good Shepherd Street, Homantin, Kowloon

Service Hours:

By appointment through the hotline only;

Wednesday and Saturday (3:30pm - 4:30pm)

Service Scope:

Face-to-face assistance in setup of connection to HKMU Wireless Network only

(Before coming for Carry-in Technical Support services, users are required to have their wireless interface cards and the associated driver installed properly.)

Back to index

Q.8 How to choose between HKMU WLAN and wired LAN connection in tutorial rooms especially for teaching support by tutors ?

Due to the fact that notebook PCs sold in recent years are equipped with Wi-Fi interface, tutors are encouraged to use HKMU WLAN for network connection. This provides zero administration and convenience.  For tutors who intend to use wired LAN connection due to lack of Wi-Fi interface in the notebook PC,  they are requested to send the hardware address of the Ethernet interface in advance of 2 working days to ITO for the purpose of pre-registration and configuration.

Back to index

Q.09   How to use Wireless Printing properly ?

Users who use the Wireless Printing utility provided by HKMU WLAN should adopt following good practice :   Issue their print jobs when they are actually in proximity to the printer.  It is for following  reasons:

  • Maintain security to their own documents on-site more easily

  • Can easily get support for any problem encountered related to the print job  (e.g. paper jam, print queue stuck)

Back to index

Q.10  How to set paper size and other settings of the printer driver for Konica Minolta 454e Octopus-operated B/W printers at Ho Sik Yee Library ? 

Before you print to the Konica Minolta 454e Octopus-operated B/W printers at Ho Sik Yee Library, you must follow the steps below to update the paper size to A4 and other settings:

  • Click File > Printer and select Printer Properties

      

  • Select A4 as Original Size and Same as Original Size as Paper Size under My Tab.

  • Uncheck Excel Job Control and uncheck Remove White Background under Other Tab.

     Back to index