{"id":457,"date":"2021-05-13T11:31:35","date_gmt":"2021-05-13T11:31:35","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/itu\/?page_id=457"},"modified":"2021-05-17T14:41:39","modified_gmt":"2021-05-17T06:41:39","slug":"service-pledge","status":"publish","type":"page","link":"https:\/\/www.hkmu.edu.hk\/ito\/outreach\/service-pledge\/","title":{"rendered":"Service Pledge"},"content":{"rendered":"\n
Category<\/th>Response Time<\/th>Completion Time<\/th><\/tr><\/thead>
Normal Services<\/td> <\/td> <\/td><\/tr>
New account creation<\/td>1 working day<\/td>2 working days<\/td><\/tr>
User Request ( written )<\/td>1 working day<\/td>Depends on nature<\/td><\/tr>
User Request (TS Workflow)<\/td>1 working day<\/td>Depends on nature<\/td><\/tr>
Helpdesk ( email )<\/td>2 working days<\/td>Depends on nature<\/td><\/tr>
Helpdesk ( hotline )<\/td>Within 30 minutes<\/td>Depends on nature<\/td><\/tr>
Network Outlet Repairs<\/td>1 working day<\/td>1 working day<\/td><\/tr>
Systems availability (Hardware)<\/td>99.95%<\/td>99.95%<\/td><\/tr>
Systems availability (Network)<\/td>99.99%<\/td>99.99%<\/td><\/tr>
Desktop Support Services<\/td> <\/td> <\/td><\/tr>
Desktop Operating System<\/td>1 working day<\/td>3 working days<\/td><\/tr>
Applications<\/td>1 working day<\/td>Depends on nature<\/td><\/tr>
Software testing and installation<\/td>Within 1 week<\/td>Depends on nature<\/td><\/tr>
Network software<\/td>3 working days<\/td>Depends on nature<\/td><\/tr>
Hardware Support<\/td> <\/td> <\/td><\/tr>
Replacement of Monitor, Keyboard and mouse<\/td>1 working day<\/td>2 working days<\/td><\/tr>
Replacement of faulty hard disk, motherboard and power supply<\/td>1 working day<\/td>2 working days<\/td><\/tr>
Installation of CD-ROM, Secondary Hard Disk<\/td>1 working day<\/td>2 working days<\/td><\/tr>
Set up a new office PC or Notebook<\/td>1 working day<\/td>3 working days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

 Note: The Response Time is included in the Completion Time<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

CategoryResponse TimeCompletion TimeNormal Services  New account creation1 working day2 working daysUser Request ( written )1 working dayDepends on natureUser Request (TS Workflow)1 working dayDepends on natureHelpdesk ( email )2 working daysDepends on natureHelpdesk ( hotline )Within 30 minutesDepends on natureNetwork Outlet Repairs1 working day1 working daySystems availability (Hardware)99.95%99.95%Systems availability (Network)99.99%99.99%Desktop Support Services  Desktop Operating System1 working day3...<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":443,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"yoast_head":"\nService Pledge - Information Technology Office - Hong Kong Metropolitan University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hkmu.edu.hk\/ito\/outreach\/service-pledge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Pledge\" \/>\n<meta property=\"og:description\" content=\"CategoryResponse TimeCompletion TimeNormal Services  New account creation1 working day2 working daysUser Request ( written )1 working dayDepends\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hkmu.edu.hk\/ito\/outreach\/service-pledge\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Technology Office - 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