{"id":282,"date":"2021-05-13T10:13:23","date_gmt":"2021-05-13T10:13:23","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/itu\/?page_id=282"},"modified":"2024-05-02T12:34:30","modified_gmt":"2024-05-02T04:34:30","slug":"it-service-desk","status":"publish","type":"page","link":"https:\/\/www.hkmu.edu.hk\/ito\/staff-services\/it-service-desk\/","title":{"rendered":"IT Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"282\" class=\"elementor elementor-282\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"has_eae_slider wavo-column-gap-default elementor-section elementor-top-section elementor-element elementor-element-6341cc65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6341cc65\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;_id&quot;:&quot;386cb11&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16322bd5\" data-id=\"16322bd5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ef6cac elementor-widget elementor-widget-text-editor\" data-id=\"48ef6cac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<h2>About IT Service Desk<\/h2><p>For any IT service request, a staff can always\u00a0<strong>submit the service request\u00a0<\/strong>via the IT Service Desk system. It is a workflow system that keeps track of your request. Requester can always check the status on-line about his\/her request until the completion of the request. For requests which require additional resource, departmental approvers can approve or reject the request via the system.\u00a0The followings are the common service requests being covered by the system:\u00a0<\/p><ul><li>IT Support on Hardware\/Software<\/li><li>Hardware and Software Requisition or Loan<\/li><li>User Accounts and Access<\/li><li>IT service for Event Support, e.g. Public talks, InfoDay, Walk-in and Language Examination, etc<\/li><li>Job request for SAS\/Web<\/li><\/ul><p>\u00a0For service request on application system development (e.g. MIS, SAS), infrastructure building (e.g. WiFi, IP Phone), requester can also contact the related IT team members directly.\u00a0\u00a0<\/p><figure class=\"wp-block-image size-large\"><a href=\"https:\/\/staff.intranet.hkmu.edu.hk\/staff_handbook\/staff_it_service_desk.pdf\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-5195\" src=\"https:\/\/www.hkmu.edu.hk\/itu\/wp-content\/uploads\/sites\/2\/2021\/05\/image-48.png\" alt=\"\" width=\"253\" height=\"95\" \/><\/a><\/figure>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About IT Service DeskFor any IT service request, a staff can always\u00a0submit the service request\u00a0via the IT Service Desk system. It is a workflow system that keeps track of your request. Requester can always check the status on-line about his\/her request until the completion of the request. For requests which require additional resource, departmental approvers...<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":224,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"content_default_1.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.3 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IT Service Desk - Information Technology Office - Hong Kong Metropolitan University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hkmu.edu.hk\/ito\/staff-services\/it-service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Desk\" \/>\n<meta property=\"og:description\" content=\"About IT Service DeskFor any IT service request, a staff can always\u00a0submit the service request\u00a0via the IT Service Desk system. It is a workflow system\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hkmu.edu.hk\/ito\/staff-services\/it-service-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Technology Office - Hong Kong Metropolitan University\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-02T04:34:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hkmu.edu.hk\/itu\/wp-content\/uploads\/sites\/2\/2021\/05\/image-48.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"IT Service Desk - Information Technology Office - Hong Kong Metropolitan University","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.hkmu.edu.hk\/ito\/staff-services\/it-service-desk\/","og_locale":"en_US","og_type":"article","og_title":"IT Service Desk","og_description":"About IT Service DeskFor any IT service request, a staff can always\u00a0submit the service request\u00a0via the IT Service Desk system. 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