{"id":10414,"date":"2021-08-04T11:07:25","date_gmt":"2021-08-04T03:07:25","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/ito\/service-desk\/"},"modified":"2021-08-24T19:03:37","modified_gmt":"2021-08-24T11:03:37","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/www.hkmu.edu.hk\/ito\/service-desk\/","title":{"rendered":"HKMU IT Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10414\" class=\"elementor elementor-10414\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"has_eae_slider wavo-column-gap-default elementor-section elementor-top-section elementor-element elementor-element-6377ac4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6377ac4c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;_id&quot;:&quot;c9b3fa1&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15ee802f\" data-id=\"15ee802f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55f0cab elementor-widget elementor-widget-text-editor\" data-id=\"55f0cab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<table id=\"ItemDtlTbl\" border=\"0\" summary=\" \" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td class=\"td_justify\" align=\"left\" valign=\"top\"><div><h2>Welcome to Service Desk System<\/h2><p>Service Desk system is an integral part of IT support service to our staff. Using the system, you can quickly and easily make service request and request assistance. Your request will go directly to the Service Desk where it will be reviewed by first level support and followed through resolution.<\/p><p>\u00a0<\/p><table style=\"height: 50px;\" border=\"1\" width=\"242\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td style=\"width: 192px; height: 24px;\"><div align=\"center\"><a href=\"https:\/\/servicedesk.hkmu.edu.hk\" target=\"_blank\" rel=\"noopener\">Login to Service Desk System<\/a><\/div><\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"12\" align=\"center\"><tbody><tr><td style=\"vertical-align: top;\"><h3>Features of the Service Desk system:<\/h3><ul><li>Send a Request for service or IT support<\/li><li>Track request status through email notification or service desk portal<\/li><li>Access a history of all of your requests<\/li><\/ul><h3 dir=\"ltr\" align=\"left\"><span lang=\"EN\"><span style=\"font-family: Calibri;\">Common IT services categories currently available in the system:<\/span><\/span><\/h3><ul dir=\"ltr\"><li><span lang=\"EN\">IT Support Request <\/span><\/li><li><span lang=\"EN\">Operation Request <\/span><\/li><li><span lang=\"EN\">Hardware and Software Request or Loan <\/span><\/li><li><span lang=\"EN\">User Accounts and Access <\/span><\/li><\/ul><\/td><\/tr><\/tbody><\/table><\/div><div>\u00a0<\/div><div><h3>Guidelines of Use<\/h3><ul style=\"list-style-type: square;\"><li><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SiteAssets\/OUHK%20Service%20Desk%20System%20-%20Quick%20Start.pdf\" target=\"_blank\" rel=\"noopener\">Started Guide<\/a><\/li><li><a href=\"https:\/\/sharepoint.hkmu.edu.hk\/sites\/top\/FAQ\/SitePages\/ServiceDeskSystem.aspx\" target=\"_blank\" rel=\"noopener\">FAQs <\/a><\/li><\/ul><h3>\u00a0<\/h3><h3>Help and Assistance<\/h3><ul style=\"list-style-type: square;\"><li>Helpdesk hotline: 2768 6523<\/li><li>Email: <a href=\"mailto:itohelp@hkmu.edu.hk\">itohelp@hkmu.edu.hk<\/a><\/li><\/ul><\/div><div>\u00a0<\/div><\/td><\/tr><\/tbody><\/table><p class=\"content_text\">\u00a0<\/p><p><!--<\/td>\n<\/tr>\n<\/table>\n<p>--> <!--<\/td>\n<\/tr>\n<\/table>\n<p>--><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Welcome to Service Desk SystemService Desk system is an integral part of IT support service to our staff. Using the system, you can quickly and easily make service request and request assistance. Your request will go directly to the Service Desk where it will be reviewed by first level support and followed through resolution.\u00a0Login to...<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"content_default_1.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.3 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HKMU IT Service Desk - Information Technology Office - Hong Kong Metropolitan University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hkmu.edu.hk\/ito\/service-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HKMU IT Service Desk\" \/>\n<meta property=\"og:description\" content=\"Welcome to Service Desk SystemService Desk system is an integral part of IT support service to our staff. 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