{"id":13019,"date":"2021-07-26T17:31:00","date_gmt":"2021-07-26T17:31:00","guid":{"rendered":"https:\/\/www.hkmu.edu.hk\/alumni\/events-activities\/customer-relationship-management-for-the-luxury-industry-in-china\/"},"modified":"2024-01-18T10:56:05","modified_gmt":"2024-01-18T02:56:05","slug":"customer-relationship-management-for-the-luxury-industry-in-china","status":"publish","type":"page","link":"https:\/\/www.hkmu.edu.hk\/alumni\/events-and-activities\/pastevent\/customer-relationship-management-for-the-luxury-industry-in-china\/","title":{"rendered":"Customer relationship management for the Luxury Industry in China"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13019\" class=\"elementor elementor-13019\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"has_eae_slider wavo-column-gap-default elementor-section elementor-top-section elementor-element elementor-element-23a0ebb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23a0ebb\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c2facb\" data-id=\"7c2facb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9946edc elementor-widget elementor-widget-html\" data-id=\"9946edc\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!--##########################--------------table for desc and 12 links only------########################------>\r\n<table id=\"ItemDtlTbl\" border=\"0\" summary=\" \" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\r\n<tbody>\r\n<tr>\r\n<td class=\"td_justify\" align=\"left\" valign=\"top\"><span class=\"style3\">&nbsp;\r\n<\/span>\r\n<div><style type=\"text\/css\">\r\n<br \/>\r\n.style65 {<br \/>\r\n\t\t\t\tfont-size: 12pt;<br \/>\r\n}<br \/>\r\n.style74 {<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}<br \/>\r\n.style54 {<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\ttext-align: justify;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}<br \/>\r\n.style78 {<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\tfont-family: Arial;<br \/>\r\n\t\t\t\ttext-align: justify;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}<br \/>\r\n.style79 {<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\tfont-size: 12pt;<br \/>\r\n\t\t\t\tfont-family: Arial;<br \/>\r\n\t\t\t\ttext-align: justify;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}<br \/>\r\n.style80 {<br \/>\r\n\t\t\t\tfont-family: Arial;<br \/>\r\n\t\t\t\tfont-size: 12pt;<br \/>\r\n\t\t\t\ttext-align: justify;<br \/>\r\n}<br \/>\r\n.style53 {<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}<br \/>\r\n.style81 {<br \/>\r\n\t\t\t\tfont-size: 12pt;<br \/>\r\n\t\t\t\tline-height: 14pt;<br \/>\r\n\t\t\t\tmargin-top: 0;<br \/>\r\n\t\t\t\tmargin-bottom: 0;<br \/>\r\n}\t\r\n.style1 {\r\n\t\t\t\tfont-family: Arial;\r\n}\r\n.style2 {\r\n\t\t\t\tdisplay: none;\r\n\t\t\t\tfont-family: Arial;\r\n\t\t\t\tfont-size: medium;\r\n}\r\n.style3 {\r\n\t\t\t\tfont-size: medium;\r\n\t\t\t\tfont-family: Arial;\r\n}\r\n.style5 {\r\n\t\t\t\tmargin-top: 0;\r\n\t\t\t\tmargin-bottom: 0;\r\n}\r\n.style6 {\r\n\t\t\t\tfont-size: medium;\r\n\t\t\t\tfont-family: Arial;\r\n\t\t\t\tmargin-top: 0;\r\n\t\t\t\tmargin-bottom: 0;\r\n}\r\n<\/style>\r\n<table class=\"ou_m_tbl ou_no_label\">\r\n<thead>\r\n<tr>\r\n<th style=\"width: 30%; padding: 0;\">\r\n<p class=\"style2\">Content1<\/p>\r\n<\/th>\r\n<th style=\"width: 70%; padding: 0;\">\r\n<p class=\"style2\">Content2<\/p>\r\n<\/th>\r\n<\/tr>\r\n<\/thead>\r\n<tbody>\r\n<tr>\r\n<td class=\"style65\" style=\"text-align: left;\" valign=\"top\" data-label=\"Content1\">\r\n<p class=\"style3\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Desmond_Marshall.jpg\" alt=\"Mr Desmond Marshall\" height=\"218\" \/><\/p>\r\n<\/td>\r\n<td style=\"text-align: left;\" valign=\"top\" data-label=\"Content2\">\r\n<p class=\"style5\"><span style=\"font-size: medium;\"><span class=\"style1\"><strong>Guest Speaker:<\/strong>\r\n<\/span> <\/span><\/p>\r\n<p class=\"style5\"><span style=\"font-size: medium;\"><span class=\"style1\">Mr Desmond Marshall \r\n<\/span> <\/span><\/p>\r\n<p class=\"style6\">(Managing Director, Rouge Luxury International)<\/p>\r\n<p class=\"style6\">&nbsp;<\/p>\r\n<p class=\"style5\">\r\n<span style=\"font-size: medium;\"><span class=\"style1\"><strong>Date: <\/strong>\r\n12 December 2013 (Thursday)<\/span><\/span><\/p>\r\n<p class=\"style5\">\r\n&nbsp;<\/p>\r\n<p class=\"style5\">\r\n<span style=\"font-size: medium;\"><span class=\"style1\"><strong>Time: <\/strong>\r\n7:00-8:30 pm\r\n\r\n<\/span><\/span><\/p>\r\n<p class=\"style5\">\r\n&nbsp;<\/p>\r\n<p class=\"style5\">\r\n<span style=\"font-size: medium;\"><span class=\"style1\"><strong>Venue: <\/strong>\r\nHo Kwan Yat Memorial Hall (B0614)<span lang=\"en-hk\">, Homantin Campus<\/span><\/span><\/span><\/p>\r\n<p class=\"style5\">\r\n&nbsp;<\/p>\r\n<p class=\"style5\">\r\n<span style=\"font-size: medium;\"><span class=\"style1\"><strong>Language: <\/strong>\r\nCantonese\r\n\r\n<\/span><\/span><\/p>\r\n<p class=\"style5\">\r\n&nbsp;<\/p>\r\n<p class=\"style5\">\r\n<span style=\"font-size: medium;\"><span class=\"style1\"><strong>Organizer: <\/strong>\r\nAlumni Affairs Office, Public Affairs Unit\u00a0\u00a0\u00a0<\/span><\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<table style=\"width: 100%; height: auto;\">\r\n<tbody>\r\n<tr>\r\n<td class=\"style65\" style=\"width: 5%;\" valign=\"top\">\r\n<p class=\"style6\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/ball_grey.gif\" alt=\"ball_grey\" align=\"top\" border=\"0\" hspace=\"0\" \/><\/p>\r\n<\/td>\r\n<td class=\"style80\" style=\"width: 95%;\" valign=\"top\">\r\n<p class=\"style6\">A 20-year veteran in China and Asia Pacific markets. Mr Marshall has been working with various listed Fortune 500 companies (e.g. Rolls Royce, Ralph Lauren, Lane Crawford, BEA, JP Morgan, Aston Martin, Dunhill, Audi, Leica, HSBC, NOAH wealth Management, etc) from sales and marketing to strategic executive roles, in most cases focusing on luxury industries and their clientele.<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td class=\"style65\" style=\"width: 5%;\" valign=\"top\">\r\n<p class=\"style6\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/ball_grey.gif\" alt=\"ball_grey\" align=\"top\" border=\"0\" hspace=\"0\" \/><\/p>\r\n<\/td>\r\n<td class=\"style80\" style=\"width: 95%;\" valign=\"top\">\r\n<p class=\"style6\">His deep experience in the luxury area and long term operations in Tier 2-3 cities in China has helped his work in expanding companies into China's affluent world, developing practical strategies in building new markets and how to develop closer relationships with high net worth individuals.<\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td class=\"style65\" style=\"width: 5%;\" valign=\"top\">\r\n<p class=\"style6\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/ball_grey.gif\" alt=\"ball_grey\" align=\"top\" border=\"0\" hspace=\"0\" \/><\/p>\r\n<\/td>\r\n<td class=\"style80\" style=\"width: 95%;\" valign=\"top\">\r\n<p class=\"style6\">Mr Marshall can speak several languages fluently, including Cantonese, Mandarin, English and French.<\/p>\r\n<p class=\"style6\">&nbsp;<\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<table style=\"width: 100%; height: auto;\">\r\n<tbody>\r\n<tr>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo1.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo1_s.jpg\" alt=\"Photo_1\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_1\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo2.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo2_s.jpg\" alt=\"Photo_2\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_2\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo3.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo3_s.jpg\" alt=\"Photo_3\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_3\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo4.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo4_s.jpg\" alt=\"Photo_4\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_4\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo5.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo5_s.jpg\" alt=\"Photo_5\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_5\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<td style=\"width: 50%;\">\r\n<p class=\"style3\"><a href=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo6.jpg\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" style=\"max-width: 100%; height: auto;\" src=\"http:\/\/www.hkmu.edu.hk\/PAO\/AlumniLink\/AlumniTalk\/131212\/Photo6_s.jpg\" alt=\"Photo_6\" height=\"245\" longdesc=\"http:\/\/www.ouhk.edu.hk\/WCM\/Photo_6\" border=\"0\" hspace=\"3\" \/><\/a><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<span class=\"style3\">&nbsp;<\/span><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<!--######################-------end -- table for desc and 12 links only-----########################------->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&nbsp; Content1 Content2 Guest Speaker: Mr Desmond Marshall (Managing Director, Rouge Luxury International) &nbsp; Date: 12 December 2013 (Thursday) &nbsp; Time: 7:00-8:30 pm &nbsp; Venue: Ho Kwan Yat Memorial Hall (B0614), Homantin Campus &nbsp; Language: Cantonese &nbsp; Organizer: Alumni Affairs Office, Public Affairs Unit\u00a0\u00a0\u00a0 A 20-year veteran in China and Asia Pacific markets. Mr Marshall...<\/p>\n","protected":false},"author":1,"featured_media":14600,"parent":207,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"content_default_1.php","meta":{"_expiration-date-status":"","_expiration-date":0,"_expiration-date-type":"","_expiration-date-categories":[],"_expiration-date-options":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.3 (Yoast SEO v21.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer relationship management for the Luxury Industry in China - Alumni - Hong Kong Metropolitan University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hkmu.edu.hk\/alumni\/events-and-activities\/pastevent\/customer-relationship-management-for-the-luxury-industry-in-china\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer relationship management for the Luxury Industry in China\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Content1 Content2 Guest Speaker: Mr Desmond Marshall (Managing Director, Rouge Luxury International) &nbsp; Date: 12 December 2013 (Thursday) &nbsp; Time: 7:00-8:30 pm &nbsp; Venue: Ho Kwan Yat Memorial Hall (B0614), Homantin Campus &nbsp; Language: Cantonese &nbsp; Organizer: Alumni Affairs Office, Public Affairs Unit\u00a0\u00a0\u00a0 A 20-year veteran in China and Asia Pacific markets. Mr Marshall...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hkmu.edu.hk\/alumni\/events-and-activities\/pastevent\/customer-relationship-management-for-the-luxury-industry-in-china\/\" \/>\n<meta property=\"og:site_name\" content=\"Alumni - Hong Kong Metropolitan University\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-18T02:56:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hkmu.edu.hk\/alumni\/wp-content\/uploads\/sites\/21\/2021\/08\/Alum-Act-Graduates_035-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"593\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer relationship management for the Luxury Industry in China - Alumni - Hong Kong Metropolitan University","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.hkmu.edu.hk\/alumni\/events-and-activities\/pastevent\/customer-relationship-management-for-the-luxury-industry-in-china\/","og_locale":"en_US","og_type":"article","og_title":"Customer relationship management for the Luxury Industry in China","og_description":"&nbsp; Content1 Content2 Guest Speaker: Mr Desmond Marshall (Managing Director, Rouge Luxury International) &nbsp; Date: 12 December 2013 (Thursday) &nbsp; Time: 7:00-8:30 pm &nbsp; Venue: Ho Kwan Yat Memorial Hall (B0614), Homantin Campus &nbsp; Language: Cantonese &nbsp; Organizer: Alumni Affairs Office, Public Affairs Unit\u00a0\u00a0\u00a0 A 20-year veteran in China and Asia Pacific markets. 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